In line with a report from The Verge, highschool college students throughout america are failing their Superior Placement (AP) exams because of the School Board’s on-line testing portal not accepting photographs captured within the default HEIC picture format.

Again in March, the School Board, the entity that creates the curricula and exams for AP programs, introduced exams could be on-line quite than in-person since colleges throughout the U.S. have been being closed because of the COVID-19 pandemic. Whereas this proved helpful in some ways – most notably the web examination is simply 45-minutes whereas the in-person exams run three hours – it appears the rollout just isn’t with no few hiccups.

AP exams require long-form solutions. With in-person testing, these solutions are accomplished and turned in on paper. On-line although, the School Board permits college students to both sort up and submit their responses or write them by hand and submit a picture of the handwritten work as a JPG, JPEG or PNG file.

A notification on the AP examination web page of the School Board’s web site that hyperlinks to an explainer on methods to correctly submit photos of written responses.

The issue is, iOS units and some newer Samsung telephones are set to seize the extra storage-friendly HEIC information by default, not JPEGs. Because of this, college students are seeing a perpetual loading display screen, which stays up till the 45-minute time restrict of the examination is up. As soon as the time is up, a display screen studying ‘We Did Not Obtain Your Response’ pops up, confirming nothing was submitted.

A graphic created and shared by the School Board displaying college students methods to change the default picture file format on their iOS units.

The Verge stories sufficient college students at one Los Angeles highschool encountered the difficulty that the varsity forwarded a message despatched to it from the School Board explaining methods to troubleshoot the difficulty to stop picture submissions from being denied. However that message, in addition to the under tweet from the School Board explaining methods to change the default seize picture format on iOS units, doesn’t assist the scholars who’ve already taken their exams and have been unable to submit their work to no fault of their very own and, consequently, are being pressured to re-study for a make-up examination.

In a press release to The Verge, the School Board says ‘lower than 1 % [of students were] unable to submit their responses,’ and notes ‘[It shares] the deep disappointment of scholars who have been unable to submit responses.’

Along with the explainer on methods to change the default file format on iOS units, the School Board has additionally opened up a backup electronic mail submission course of that requires college students who encounter the HEIC error to ship their responses through a singular electronic mail handle ‘instantly’ following the examination. This selection isn’t retroactively out there for the scholars who have been unable to submit their responses the primary time and have needed to reschedule a make-up examination.

The Verge’s protection particulars numerous anecdotes from highschool college students who’ve encountered this file format compatibility challenge, so head on over for extra data.


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